FAQ

Whether there is certification, SAA, UL, ETL, CE...?

Q: Whether there is certification, SAA, UL, ETL, CE...?

A: All lights parts are in compliance with the certification standards.

What packaging will be used on the lamps? Is it safe?

Q: What packaging will be used on the lamps? Is it safe?

A: Foam, Pearl wool, and wood packing, it’s very safe.

How to deal with after-sales problems?

Q: How to deal with after-sales problems?

A: If you find any damage or quality problem upon receipt of the goods, please take photos and send them to our after-sales department at the first time. We will replace and refund the goods according to the actual situation.

What are the terms of payment ?

Q: What are the terms of payment ?

A: TT 30% before deposit, 70% TT before shipping.

Is the payment secure?

Q: Is the payment secure?

A: We will check each a sum of money carefully before paying, in order to confirm your money is safe, please don’t send money to changed bank name to avoid your loss. If we have any changed of our bank info. We will confirm with you by mail and Phone.

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    Greaton: +86 138 8002 0467